Politique d’expédition

Last Updated: August 31, 2026

At Olyon, we aim to make every order simple, secure, and discreet from checkout to delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Times

We offer worldwide shipping.

Estimated delivery time: 7–12 business days

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather conditions, holidays, or other circumstances beyond our reasonable control.

While we do our best to ensure timely delivery, 7–12 business days is an estimated timeframe and not a guaranteed delivery date.

3. Shipping Costs

Available shipping options and costs will be displayed at checkout before you complete your purchase.

Free shipping promotions may be offered from time to time and will be subject to the terms displayed on our website.

4. Discreet Packaging

Your privacy matters to us.

Orders are shipped in plain, discreet packaging without product descriptions or sensitive information displayed on the outside of the package.

The sender information may appear under a neutral business or fulfillment name where applicable.

5. Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take some time to appear after your package has been handed to the carrier.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other local fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing times are outside of Olyon's control.

7. Delayed or Lost Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If tracking indicates that a package has been delivered but you cannot locate it, please contact the carrier and our customer support team.

We will work with you and the carrier to investigate the issue where possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

9. Contact Us

If you have questions about shipping or delivery, please contact:

Olyon
Email: support@olyon.co