Politique de remboursement
Last Updated: August 31, 2026
At Olyon, we want you to feel confident and comfortable with your purchase. If you are not completely satisfied with your order, please review the policy below.
1. Return Eligibility
Due to the personal nature of intimate wellness products, opened or used products generally cannot be returned for hygiene and safety reasons.
Eligible products must be:
- Unused and unopened
- In their original packaging
- In resalable condition
- Returned within 30 days of delivery
Some products may be subject to additional return restrictions. Please review the applicable product information before purchasing.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging, when applicable
After reviewing your request, we may offer a replacement, refund, or another appropriate solution.
3. How to Request a Return
To request a return, please contact us at:
Please include your order number and the reason for your return request.
If your return is approved, we will provide return instructions. Please do not send products back without receiving return authorization from Olyon.
4. Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
5. Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service when returning an item.
Olyon is not responsible for products lost or damaged during return shipping when the customer arranges the return.
6. Non-Returnable Items
For hygiene and safety reasons, the following products generally cannot be returned once opened or used:
Opened or used intimate wellness products
- Products with broken or removed hygiene seals
- Gift cards
- Final sale items
- Products damaged or altered after delivery due to customer use
7. Exchanges
Due to hygiene considerations, we generally do not offer direct exchanges for opened intimate wellness products.
If you receive a defective, damaged, or incorrect item, please contact us so we can determine the appropriate solution.
8. Refund Exceptions
We reserve the right to refuse a return or refund if the applicable return requirements are not met.
Nothing in this policy is intended to limit any rights or remedies you may have under applicable consumer protection laws.
9. Contact Us
For questions regarding returns or refunds, please contact:
Olyon
Email: support@olyon.co