Shipping policy
Last Updated: October 18, 2026
At Olyon, we aim to make every order simple, secure, and discreet from checkout to delivery. All orders are shipped in plain, discreet packaging with no indication of the product contents.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that orders placed on weekends or public holidays may require additional processing time.
2. Shipping & Delivery Times
Delivery times vary depending on your destination, shipping method, customs clearance, and local carrier conditions.
The following are our typical estimated delivery times:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| United Kingdom | 5–10 business days |
| European Union | 5–12 business days |
| France | 5–12 business days |
| Germany | 5–12 business days |
| Canada | 7–15 business days |
| Australia | 7–15 business days |
These delivery estimates do not include the 1–3 business days required to process your order.
During peak periods, holidays, promotional events, or unexpected carrier delays, delivery may take longer than the estimated timeframe.
3. Shipping Cost
United States: US$8.90 on orders below US$89; free standard shipping on orders of US$89 or more.
Canada: CA$12.70 on orders below CA$126.95; free standard shipping on orders of CA$126.95 or more.
Australia: AU$12.76 on orders below AU$127.75; free standard shipping on orders of AU$127.75 or more.
For other supported destinations, available shipping fees and free-shipping thresholds are displayed at checkout in the applicable currency before payment.
Available shipping options and applicable fees are calculated based on your destination and order details at checkout.
4. Discreet Shipping
Your privacy is our priority.
All Olyon orders are shipped in 100% plain packaging with no indication of the product contents.
The package does not display product names, intimate product descriptions, or other unnecessary details that could reveal what you ordered.
We believe your personal purchases should stay personal.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please allow some time for the tracking information to become active after your order has been dispatched.
If your tracking information has not updated for several business days, please contact us at support@olyon.co and we will be happy to assist you.
6. Customs, Duties & Taxes
Depending on your destination, your order may be subject to customs duties, import taxes, VAT, or other local charges.
Any customs duties, import taxes, or other charges imposed by your local authorities are the responsibility of the customer unless otherwise stated at checkout.
Customs processing times may also vary by country and are outside of Olyon's control.
7. Delivery Delays
While we work with our shipping partners to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
Delays may occur due to factors outside our control, including:
- Customs inspections or clearance
- Local carrier delays
- Weather conditions
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
If your order has exceeded the estimated delivery timeframe, please contact us and we will help you check its status.
8. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before completing your purchase.
If you notice an incorrect address after placing your order, please contact us as soon as possible at support@olyon.co.
We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
Olyon is not responsible for orders delivered to an incorrect address provided by the customer.
9. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@olyon.co with your order number and relevant details.
For damaged packages, photos of the package and its contents may be requested so that we can investigate the issue with the shipping carrier.
10. Contact Us
If you have any questions about your order or shipping, please contact us:
Email: support@olyon.co
Our customer support team will be happy to assist you.