Refund policy

Last Updated: October 18, 2026

At Olyon, we want you to feel confident with your purchase. If you are eligible for a refund, we will process it in accordance with the terms below and any applicable consumer protection laws.

1. When You May Receive a Refund

A refund may be available in the following situations:

  • Your eligible return has been approved and received by Olyon.
  • Your order arrives damaged.
  • You receive a defective product.
  • You receive an incorrect item.
  • A refund is otherwise required under applicable consumer protection laws.

For change-of-mind returns, products must be unused, unopened, in their original packaging, and in resalable condition. Please contact support@olyon.co with your order number before sending anything back so we can confirm eligibility and provide return instructions.

Due to hygiene and safety considerations, opened or used intimate wellness products generally cannot be returned or refunded unless required by applicable law or the product is defective, damaged, or incorrectly supplied.

2. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

We are generally unable to issue refunds to a different payment method or account.

If the original payment method is no longer available, please contact us at support@olyon.co and we will review the available options.

3. Refund Processing Time

Once an approved return has been received and inspected, we will process the applicable refund.

After Olyon processes the refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

The time required can vary depending on your payment provider and financial institution.

4. Shipping Costs

For an approved change-of-mind return, original shipping charges are generally non-refundable and the customer is generally responsible for return shipping costs.

If the product is confirmed to be defective, damaged upon delivery, or incorrectly supplied, Olyon will cover reasonable return shipping costs where applicable.

Where applicable law requires a different treatment of shipping costs, we will follow the requirements of that law.

5. Partial Refunds

In certain circumstances, a partial refund may be offered where permitted by applicable law.

For example, this may apply where an eligible item has been returned with damage or missing components that were not caused by Olyon.

We will not deduct amounts where doing so would conflict with applicable consumer protection laws.

6. Refunds for Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging, where applicable

After reviewing the issue, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, refund, repair, or another appropriate solution.

7. Refunds for Cancelled Orders

If you contact us to cancel an order before it has been shipped, we will make reasonable efforts to cancel the order and issue a refund where possible.

If the order has already been shipped, cancellation may no longer be possible and you may need to follow the applicable return process.

For customers who have statutory cancellation or withdrawal rights, those rights will apply where required by law.

8. Non-Refundable Situations

Except where required by applicable law, a refund may not be available for:

  • Products that have been opened or used where hygiene restrictions apply
  • Products with broken or removed hygiene seals
  • Gift cards
  • Final sale items, where permitted by applicable law
  • Products damaged or altered after delivery due to customer use or misuse
  • Returns that do not meet the applicable return requirements

This does not affect any statutory consumer rights that cannot legally be excluded or limited.

9. Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded or limited.

Customers in certain jurisdictions, including the United Kingdom and European Union, may have additional statutory rights relating to refunds, cancellations, withdrawals, defective products, and non-conforming goods.

Where such rights apply, Olyon will comply with the applicable legal requirements.

10. How to Request a Refund

For refund or return assistance, please contact:

Olyon
Email: support@olyon.co

Please include your order number and a brief description of your request.

If a return is required, please do not send the product back until Olyon has provided return instructions.

11. Contact Us

If you have any questions regarding refunds, please contact us at:

support@olyon.co